1. Information we collect
Depending on the services we provide, EMUABILITY may collect information including:
- Name and contact details
- Date of birth and identifying information
- Emergency contact details
- NDIS-related information
- Information about support needs and preferences
- Health and disability-related information where relevant
- Information provided by families, carers and nominees
- Service agreements and support documentation
- Incident, complaint and feedback information
- Payment and invoicing information
2. How we collect information
Information may be collected directly from you or, where authorised, from your nominee, family member, carer, support coordinator, health professional or another organisation involved in your supports.
3. How we use your information
We may use personal information to:
- Provide and coordinate supports and services
- Understand and respond to your support needs
- Develop and manage service agreements and support plans
- Communicate with you and authorised representatives
- Coordinate with other providers and professionals where authorised
- Process invoices and payments
- Manage incidents, complaints and feedback
- Meet legal and regulatory obligations
- Maintain appropriate service records
- Improve the quality and safety of our services
4. Sensitive information
Information collected in connection with NDIS supports may include sensitive information, including health or disability-related information. We take reasonable steps to protect this information and only collect, use or disclose it where reasonably necessary and permitted.
5. Sharing information
We may share information with authorised representatives, support coordinators, plan managers, health professionals, other service providers, the NDIA or relevant government and regulatory bodies where reasonably necessary, authorised or required by law.
6. Consent
Where required, we will seek appropriate consent before collecting, using or disclosing personal information. You may withdraw consent where legally and practically possible.
7. Storage and security
EMUABILITY takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Access to information is limited to people who require it for legitimate service or business purposes.
8. Access and correction
You may request access to personal information we hold about you, subject to applicable privacy laws and lawful exceptions. You may also ask us to correct information that is inaccurate or out of date.
9. Privacy concerns and complaints
If you have a concern or complaint about how EMUABILITY has handled your personal information, please contact us so that we can investigate and respond to your concern.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal and regulatory requirements. The current version will be published on this website.
11. Contact us
If you have questions about this Privacy Policy, wish to access your information or would like to make a privacy complaint, please contact EMUABILITY using the contact details provided on our website.